This Privacy Policy describes how Mechelec West Pty Ltd (ACN [Insert ACN]), (referred to as “we”, “us”, or “our”) handles the personal information we collect through our website, https://mechelecwest.com.au (the “Website”). We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
Collection of Personal Information
We only collect personal information that is reasonably necessary for our business functions and activities.
A. Information You Provide Directly
We collect personal information that you voluntarily submit to us via our contact form. This information may include:
- Your name
- Your email address
- Your phone number
- Any other information you include in your message
B. Information Collected Automatically (Cookies and Analytics)
When you visit our Website, we automatically collect certain non-personal information about your device and interaction with our Website.
- Google Analytics: We use Google Analytics to collect data on website traffic, which may include your IP address (anonymised), device type, browser information, location, and how you interact with our Website. This information is used for analytical purposes to understand and improve our Website performance.
- Google Search Console & Rank Math SEO Pro: These tools are used for search engine optimisation and tracking website performance, which may involve collecting data about how users find and interact with our Website.
- Cookies: The Website uses cookies, which are small files stored on your device, for functionality and analytics.
- Contact Form: If you use the contact form, a cookie may be set to remember your details (name, email) for your convenience if you return to the form.
- Other Cookies: Cookies may be set by Google Analytics or other services for tracking purposes.
Use of Personal Information
We use your personal information for the following purposes:
- To respond to your inquiries submitted via the contact form.
- To provide the services or information you have requested.
- For internal record-keeping and administrative purposes.
- To improve our services and understand the performance of our Website using analytics data.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your personal information to:
- Service Providers: Third-party service providers who help us operate the Website, such as Google (for Analytics and Search Console), or an IT service provider, but only to the extent necessary for them to perform their functions.
- Legal Requirements: If required by law, court order, or governmental regulation.
Data Retention and Security
- We retain personal information collected via the contact form for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.
Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or incomplete information. Please contact us using the details below to make such a request.
Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us to make a complaint. We will investigate your complaint and attempt to resolve it in a timely and appropriate manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Details
If you have any questions about this Privacy Policy or our data handling practices, please contact us at:
Email: admin@mechelecwest.com.au
